In a word, Sue Brocaglia is fearless—never afraid to speak up and point out what is not working. She is willing to lead and risk trying something new, while others are satisfied to sit on the sidelines and pretend the status quo is working.
Tom Cosgrove, Founder & President
The team was very professional, supportive and collaborative. They helped implement a new performance management model company wide, and their expertise and consultative approach provided different perspectives and options to consider. They worked within our tight schedule and made themselves accessible—even after the assignment was over.
Brian Butcher, SVP Talent
Creative Workforce Solutions was referred to me by a marketing agency owner who said he wished he had worked with Sue much earlier, as they were building their business. I took this advice and have been thoroughly pleased with the results. Initially, Sue helped us develop an HR program and design an organizational structure that fits our Scrum framework. Based on that success, we have asked her to evaluate a PEO and recruit a bookkeeper. Sue and her team have been dependable and highly knowledgeable, and recruiting was efficient and cost-effective.
Brian B. Long, P.E., President and CEO
I was lucky enough to be introduced to Sue by a mutual colleague, and I’m so grateful! Sue and her team have been an integral part of Meet, Inc.’s growth story, providing crucial support since we launched. Our leadership team is almost entirely from the UK, so Creative Workforce bridged the gap, ensuring that we stay on top of essential legislation. It is always a pleasure to work with Sue and her team—no query is too small and expectations are always very well managed.
Hannah Donaldson, CEO
Creative Workforce Solutions was just what I needed as a newly established subsidiary of a multinational corporation. With requirements of a big corporation but only a small team on the ground in the USA, Sue and her team were able to assist with critical human resources functions. Determining benefits for a small team, establishing our HR policies and procedures, assistance with hiring and personnel issues, were just some of the services that were managed quickly and efficiently. Working with CWS is like having the HR resources and expertise that I was accustomed to working with in larger organizations and provides the support we need as a small company, when and how we need it. Benefits and payroll are managed with no stress.
I highly recommend CWS for anyone needing ‘on demand’ HR support that you can count on – whatever the need.
Katia Facchetti, Former President
Protagonist Tech is a boutique technology consulting firm. As we’ve grown and added employees we were faced with challenges getting benefits programs setup for our staff. We knew we wanted a full suite of services for our team, but wanted an expert we could trust to get it done properly. Sue came highly recommended and we were extremely impressed with the help her team has provided. With only a few calls, she assessed our needs, did market research, and provided guidance on a path forward. Our team has been able to stay focused on our own customers, while Sue’s team handled this completely end-to-end for us. They covered vendor selection, paperwork, employee setup, and even did training for my team. We asked that they stay engaged for a period of time to make sure it all ran smoothly, and they supported us better than we had hoped. It was complete customer delight – employees and management were all thrilled with the outcome: we not only saved money but got a fantastic benefits suite pulled together. We consider her team an extension of our own at this point with total trust that they have our best interests at heart.
Andy Augustine, Founder, Protagonist Tech
As a British firm establishing itself in the US, sometimes the intricacies of American HR requirements have been daunting. Susan and her team have been invaluable in guiding us through trainings, decision on healthcare plans, and employment contracts, as well as multiple other topics. In addition to their deep knowledge of these issues, Creative Workforce sets clear timelines and consistently stick to them, meaning that I can in turn manage the expectations of my team and management. On top of everything, Sue’s no nonsense, patient, and hilarious personality is a refreshing delight to work with.
Victoria Montagu, Senior Vice President, North America
Sue and I started our relationship as colleagues at a former employer. As an operational and financial leader, I was awestruck at her knowledge of people, their motivations, and how to improve the culture of an organization. She repeatedly demonstrated the ability to support the goals of the business, while balancing the interests of the employees. Under her watch, the two became not just equals but synergistic to everyone’s benefit. She and I became great friends, and she helped provide invaluable counsel to me personally when I started The Medical Affairs Company (TMAC). We currently use the talents of Sue and her team at Creative Workforce Solutions for various human resources projects, as well as overall leadership coaching here at TMAC. She is a valued partner and contributes to our success. Always full of energy, always professional, I highly recommend engaging Sue’s team for your HR and leadership needs.
David Hahn, Founder, CEO, The Medical Affairs Company
I have had the privilege of working with Creative Workforce Solutions for several
years, as they provided a full continuum of services from interim HR support and
recruiting to benefits assessments, HR audits and training. Their professionalism
and return on investment have made a significant impact on our operations and administrative
A consulting team that matches the culture of the organization to appropriate human
resource choices is hard to find, and CWS has set the bar high for finding the right
talent in a competitive, challenging market. They are a testament to the value of
great human resources.
Debra Vizzi, Executive Director
I’ve had the pleasure of working with Sue Brocaglia and the Creative Workforce Solutions
team for several months and they’ve help build and drive all of the foundational
HR building blocks for our organization. Their approach and methodology have been
clear and logical, their experience in the industry (which they know very well)
has instilled a high level of confidence with the partners, and employees have valued
their guidance and expertise. If you’re in need of HR services, I’d highly recommend
Sue and her team!
Ryan Perkins, Managing Partner
Working with Creative Workforce Solutions is a business leader’s Human Resources
dream; from start up to global enterprise, CWS delivers. Sue and the team bring
turn key, comprehensive and pragmatic HR capabilities that give you instantaneous
benefit from their unparalleled experience. The breadth of their services, including
policy, benefits, employment practices, compensation, organizational design & development
and coaching give you a fully outsourced HR function or can very easily complement
your existing HR function as your organization needs and can afford. I have known
Sue and members of the team for nearly 20 years and through many roles and engagements
with total success, and not a single disappointment. You get real people who do
real work and your organization is better off from the first meeting.
Chris Perry, President, Global Sales, Marketing & Client Solutions
Sue Brocaglia and her team at Creative Workforce Solutions (CWS) have become an
outstanding strategic partner. They are truly a “force multiplier” that allows our
Human Resources Department to meet or exceed the expectations of our internal customers.
Customizable, responsive and value-added are just a few words that come to mind
when I think about CWS. Sue and CWS have truly become a trusted business partner
for me and our Organization.
Rich Chmiel, Former VP Human Resources
I didn’t think it was possible for someone who doesn’t know our industry to come
in and actually help us with branding, marketing, and sales. Then we met Carrie
Plantamura. She didn’t just “get it”, she showed us things about ourselves that
we didn’t even know. While working with Creative Workforce Solutions, we focused
on who we were and who we wanted to be. We developed a new mission statement as
well as a unique selling proposition that we can really stand behind and has already
proven successful. She has helped shape me into a better manager and coworker. I
have a new energy for this business and can’t wait to see what lies ahead. Thank
you, Carrie, and CWS for reviving us and making us realize what we really can accomplish.
Donna Gauntt, Director of Operations
I highly recommend Susan Brocaglia to anyone seeking a skilled and educated professional
Human Resources consultant. After meeting with several potential consultants, we
chose to utilize Sue Brocaglia and her team at Creative Workforce Solutions to help
us streamline and update processes while remaining relevant with the constant changes
in employment law. Susan, along with her team, were instrumental in expediting multiple
projects. In addition, they were able to assess our needs through several in-person
meetings to understand our work style as well as pressing HR issues. Not only did
Sue revamp our employee handbook and policy manual, she also provided additional
resourses and employee assessments. Moving forward, we now have a true professional
as our go-to person for all HR related questions. Susan has a creative and personable
approach, and our team responded well to her proactive attitude when solving our
problems. In addition to her years of experience in the HR field behind her, we
appreciated her calm nature and dedication to making our company the best it can
be. I would not hesitate to recommend Susan and Creative Workforce Solutions to
any potential clients.
Faye Rosen Bazilian, Managing Partner/ Founder
We at Zodiac Aero Evacuation Systems have a long running strategy for success which
includes being a learning organization. We have found a true supporting partner
to this strategy in Creative Workforce Solutions. The experienced associates of
CWS have been able to quickly adapt their materials to the way our organization
gets things accomplished. We have always been an organization focused on change
but our business environment today demands even faster change to stay successful.
Each new training initiative we bring to CWS is handled by talented individuals
and outcomes are positive. They help use improve our way of doing things.
Scott Ernst, CCEP, VP of Human Resources
AMI Global is a global leader in Industrial Internet of Things (IIoT) applications.
We have locations around the world, and many of our installations are in the US.
When it came time to hire technical staff for our Nevada location, recruitment was
a challenge. The team at Creative Workforce Solutions stepped in to provide us with
quality candidates in a very short period of time. Because they are focused on “staffing
an organization” and not just on “filling a job” they approached the search as an
extension of AMI Global. Functioning as our HR team, they drafted an ad, sourced
and screened candidates, and supplied us with just the right person to join the
team in Nevada. They were fast, efficient and cost much less than traditional search
firms. If finding talent is a challenge for your organization, Creative Workforce
Solutions should be your first phone call.
Amir Yaffe, COO
We received excellent support from CWS in talent acquisition. The team quickly understood
our culture and presented candidates who had the skills and were a good fit. In
addition, customized learning and development solutions addressed our critical business
needs. CWS has been a solid resource, providing high-quality support for many initiatives.
Kevin Kahn, former Director, Human Resources
Sue Brocaglia has a rare talent as a human capital management leader—she sees HR
and recruitment challenges through the eyes of a business leader. Her creativity
and pragmatism are matched only by the results that her firm achieves for their
clients. Sue and the team at Creative Workforce Solutions are terrific partners
for our business.
Jeff Scott, Managing Partner
Sue Brocaglia came highly recommended by a colleague of mine when I was asking for
assistance in getting our HR policies in line with regulatory requirements and good
practice. She led the effort to update our employee classifications and compensation
procedures and helped get our documents and handbooks where they needed to be. On
the way, we decided to have Sue pull together and teach a two day management and
supervisor course for our newly formed management team. Sue teamed up with her colleague
Carrie Plantamura and successfully covered the basic requirements of supervision
and leadership. The team from Creative Workforce continues to provide leadership,
HR and recruiting support for our team. I would give both Carrie and Sue high marks
for being successful in helping us manage the HR functions of our company. We look
forward to working with them in the future and would highly recommend them to other
organizations who have a need for high quality and professional HR consulting support.
Bruce Groves, President, Emilcott Associates, Inc.
Sue is all about analysis and evaluation that leads to immediate action. We engaged
Sue to help recruit a new HR head. She quickly understood our needs and more importantly
our culture. Her team delivered several outstanding candidates, allowing us to fill
this critical position quickly. We’ve also asked her to conduct anti-harassment
training, one-on-one management coaching and to deal with some sensitive issues.
Her professionalism, discretion and ability to interact with senior management has
Sue has repeatedly delivered solutions that allowed us to rapidly improve our HR
department. We’ll continue to utilize her expertise in the future.
Ray McCusker, Executive Vice President
I view the Creative Workforce Solutions team as a valuable HR consulting firm. The
Roseland Library Board requested CWS to review, revise and develop HR policies that
were missing for the Roseland Free Public Library, a very small team of employees.
Carrie Plantamura provided results beyond my expectations. Carrie not only performed
the requested revision and development of policies and procedures, she provided
much needed incite to operations to the Library Board. Carrie approached the job
more like a member of the management team than an outside consultant. Her caring
to provide improvement to the HR function and the working environment for the employees
was demonstrated throughout the engagement. I feel comfortable to reach out to Carrie
and Sue Brocaglia for their support and guidance now and in the future.
Brian Flynn, Roseland Free Public Library Board Treasurer
Creative Workforce Solutions has been a great asset to CheckPoint HR as we grow
as an organization. They have provided interim HR support for our own company while
assisting with our sourcing needs. In terms of talent management, they have provided
expert advice in developing our management team and assisted us in the creation
and implementation of our new mission and core values. The CWS team has also helped
us to create a baseline for our growing and improving performance management program,
and successfully completed several key search assignments. Their services have been
invaluable during our growth serving as an extension of our own team and providing
a practical and economical approach to our business challenges. We welcome our partnership
with CWS, and endorse them enthusiastically.
Jim Pugliese, former CEO
For more than a decade I have had the pleasure to work with Sue and her team at
Creative Workforce Solutions while operating 2 different high-growth start-up companies.
As most founders and business leaders know balancing entrepreneurial spirit and
drive with corporate structure is more of an art than a science, and Sue is a highly-accomplished
artist who I rely on for all my HR needs. One of Sue’s greatest attributes is her
ability to add value to any organization of any size at any point in their lifecycle.
Whether you are a single-member LLC or publicly-traded enterprise, Sue will challenge
and expand your thinking around talent acquisition, employee development and retention,
culture management, and operations. Today I view Sue a critical business partner,
and I’m excited to see how she will next open my eyes to new opportunities and understanding.
Jeffrey R. Schab, Founder & CEO, Protequus LLC
Creative Workforce Solutions was integral to our organization’s growth and success
for many years. When you work with Sue and her team, you engage with a true partner
who listens to and absorbs your needs, then personalizes a solution to address them—all
with an eye toward high service and cost effectiveness. CWS has the ability and
experience to serve in a wide range of roles—from strategic partner and sounding
board for the CEO to benefits consultant, recruiting manager and trainer. In fact,
CWS was able to assist in every human resource matter to which we were exposed—either
through their own team or through highly qualified resources in their network.
John Lawler, Former CEO
Sue Brocaglia and her team at Creative Workforce have been enormously helpful in
transforming and growing our business at Buyers Lab. What makes them unique is that
they don’t approach helping your business with some pre-conceived notion or system
for your personnel strategies. Their first step has always been to understand our
business and priorities and then to customize their approach to that specific need,
providing valuable advice and guidance as well as helping us source key new hires,
all of which has contributed greatly to our success.
Michael Danziger and Mark Lerch
I had the pleasure of working with Sue Brocaglia at the Medical Knowledge Group,
where she served as our Senior Vice President of HR. Sue was integral to the continued
growth of the company and had the instinctual capacity to know exactly what I was
looking for. She brought true leadership and direction to the organization when
it was needed most. Sue’s process was seamless and I always felt taken care of.
As I moved companies, I have worked with Sue whenever I have had the opportunity.
Her dedication and understanding of business needs is second to none. Every company
should have the privilege of working with someone like Sue. My only wish is to be
able to work with her more.
Debbie Schwartz, former Vice President
The Creative Workforce team has been like the cavalry for me. It was difficult to
be a new, one-person HR department in a rapidly growing company, but Maria Olsakowski
stepped right in and began processing our payroll from my very first week. I don’t
know what I would have done without her—she has been a very knowledgeable resource
for myself and our accounting team. In addition, I have been getting help sourcing
our ever-growing population. I like that I can call the team just to bounce ideas
around, and they’re always willing to provide sound, objective advice. That’s especially
helpful when you’re the only one driving the ship. When there are so many priorities
to juggle, Sue and her team always offer solutions. If it weren’t for Sue and her
team, I would not just be drowning—I would have sunk all the way down to the bottom.
The Creative Workforce team is my life vest and a true business partner!
Jocelyn Virgil-Phillips, former Director, Human Resources
Creative Workforce Solutions has been instrumental in helping our organization address
a myriad of issues that had accumulated over a few years. As a growing international
firm, we needed someone that could size up our needs quickly and hit the ground
running and they delivered . Being able to work with my executive team was a key
attribute to creating some solutions that would stick and not be simply a short
term patch. I look forward to working further with CWS as our needs evolve.
Glenn Stevens, CEO
The CWS team has been a tremendous help to our rapidly growing business with their
utility infielder approach to Human Resources! We have been able to operate, strategize
about the future, recruit, and stabilize the team with their direction. Sue has
an amazing ability to understand my needs and act in short order. She is pragmatic
yet sincere about putting options on the table for quick and powerful decisions
to be made. Our new permanent team is in a great starting position!
Eric Bernstein, President, Broadridge Asset Management Solutions
Quite simply, Sue and her team have helped move our organization forward. They relentlessly
pursue talent that is professional, well-informed, and who possess the skills to
help our business succeed. It doesn’t matter if the candidate is just entering the
workforce or is stepping in to fill a senior role at RevHealth, each candidate goes
through the same vigorous process to ensure that they can make a worthwhile contribution
immediately. What’s more, CWS has been able to expand our HR offering by providing
hands-on training of our HR staff to ensure they understand, and are in compliance
with, the latest State and Federal regulations. Sue has single-handedly increased
the interview skills of each of our managers and has met with key functions in the
agency to better understand the needs of each department. Whether it is assistance
in rewriting our employment offerings to helping strategize with us to better understand
the needs of our growing organization, CWS delivers value at every turn. Our initial
relationship has turned into a lasting partnership that is contributing to our overall
Bruce Medd, Managing Partner
Simply put, Sue is a true HR leader. When I joined Veritext in late 2011, it became
immediately obvious to me that we needed additional bandwidth and leadership within
our HR function. Sue jumped right into the project, quickly asserting herself as
a trusted, professional and knowledgeable resource with our HR team as well as our
organization as a whole. Sue’s ability to lead and source solutions in all facets
of HR is very unique. While with us, she assisted in recruitment (which ultimately
led to the hiring of our VP of HR), employee relations, 401K assessment and replacement,
benefits broker RFP and employment law matters. Over the 6 months that we worked
together, we accomplished a ton and I would greatly welcome the opportunity to work
with her again.
Rich Antoneck, CFO
Creative Workforce Solutions has been working as the HR consultants with my organization
since its inception in 2010. Sue and her team are outstanding, in every way. They
combine unsurpassed knowledge in the human resources arena with an unflagging work
ethic. They are a ‘solutions-oriented’ organization, with the type of ‘can-do’ spirit
that is often lacking in today’s business environment. No problem is too big or
too small for them to address. Sue always listens carefully to our needs, and applies
her years of experience in offering a list of possible solutions. Moreover, Sue
and her team are always pleasant and upbeat. Finally, Sue is extremely careful in
her billing practices, and offers superb value.
Thomas M. Hyde, M.D., Ph.D, COO
Sue is like Mary Poppins—she floats in, cleans up and fixes what needs fixing. As
our acting HR director for just over a year, she helped position us for a phase
of incredible growth. Under her direction, we filled nearly 80 positions, trained
three levels of management, and steered the realignment of our agency. From management
development and new employee relations guidelines to refined compliance policies
and future-focused core values, she essentially came in and ‘righted the ship.’
Sue came in at a critical time and really helped us take the company to the next
Susan Miller, Founding Partner
I had the privilege of hiring Sue as our Senior Vice President, Human Resources.
During her tenure at Medical Knowledge Group, our organization experienced significant
growth. Sue was instrumental in establishing processes and procedures that allowed
us to optimize efficiency while enabling us to maintain the entrepreneurial and
service–oriented culture that defines our organization. Sue is a consummate professional
who has the rare understanding of the inter-relationship of talent acquisition,
employee retention, and operations. Every growth–oriented organization can benefit
from her services.
Leon Behar, CEO
Sue applies a pragmatic business view to her work in both process and human capital
management. In sharp contrast to traditional HR practitioners who can be bureaucratic
or business inhibitors, Sue seeks effective opportunities to help support business
growth while instituting appropriate practices to protect both the organization
and individuals. Her unique capabilities have proven to be a point of leverage for
startup companies and multinational enterprises alike.
Jeffrey A. Wu, CEO